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&nbsp;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u7af6\u4e89\u512a\u4f4d\u6027\u306e\u78ba\u4fdd<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">NPS\u306f\u3001\u7af6\u4e89\u512a\u4f4d\u6027\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u306b\u3082\u91cd\u8981\u306a\u6307\u6a19\u3067\u3059\u3002\u7af6\u4e89\u304c\u6fc0\u5316\u3059\u308b\u5e02\u5834\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u9ad8\u3055\u306f\u4f01\u696d\u306e\u72ec\u81ea\u306e\u5f37\u307f\u3068\u306a\u308a\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u7af6\u4e89\u512a\u4f4d\u6027\u3092\u751f\u307f\u51fa\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul 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srcset=\"https:\/\/www.koukoku.jp\/service\/suketto\/marketer\/wp-content\/uploads\/2025\/01\/NPS\u306e\u6e2c\u5b9a\u30fb\u8a08\u7b97\u65b9\u6cd5-visual-selection.png 926w, https:\/\/www.koukoku.jp\/service\/suketto\/marketer\/wp-content\/uploads\/2025\/01\/NPS\u306e\u6e2c\u5b9a\u30fb\u8a08\u7b97\u65b9\u6cd5-visual-selection-300x209.png 300w, https:\/\/www.koukoku.jp\/service\/suketto\/marketer\/wp-content\/uploads\/2025\/01\/NPS\u306e\u6e2c\u5b9a\u30fb\u8a08\u7b97\u65b9\u6cd5-visual-selection-768x534.png 768w\" sizes=\"auto, (max-width: 926px) 100vw, 926px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u8a2d\u8a08<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">NPS\u3092\u6e2c\u5b9a\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u307e\u305a\u9069\u5207\u306a\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u8a2d\u8a08\u304c\u5fc5\u8981\u3067\u3059\u3002NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u306f\u30b7\u30f3\u30d7\u30eb\u304b\u3064\u52b9\u679c\u7684\u3067\u3042\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u4e3b\u8981\u306a\u8cea\u554f\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u300c\u3042\u306a\u305f\u306f\u3001\u3053\u306e\u88fd\u54c1\uff08\u307e\u305f\u306f\u30b5\u30fc\u30d3\u30b9\uff09\u3092\u53cb\u4eba\u3084\u540c\u50da\u306b\u3069\u308c\u307b\u3069\u52e7\u3081\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u304b\uff1f\u300d<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u306e\u8cea\u554f\u306b\u5bfe\u3059\u308b\u56de\u7b54\u306f\u30010\u70b9\u304b\u308910\u70b9\u306e\u30b9\u30b1\u30fc\u30eb\u3067\u8a55\u4fa1\u3055\u308c\u307e\u3059\u3002\u30a2\u30f3\u30b1\u30fc\u30c8\u306b\u306f\u3001\u8ffd\u52a0\u3067\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6c42\u3081\u308b\u81ea\u7531\u8a18\u8ff0\u6b04\u3092\u8a2d\u3051\u308b\u3053\u3068\u3082\u6709\u52b9\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5177\u4f53\u7684\u306a\u6539\u5584\u70b9\u3084\u5f37\u307f\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u56de\u7b54\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u3068\u5206\u6790<\/h3>\n\n\n\n<p 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class=\"wp-block-paragraph\">NPS\u306e\u6e2c\u5b9a\u306b\u304a\u3044\u3066\u306f\u3001\u30b5\u30f3\u30d7\u30eb\u30b5\u30a4\u30ba\u3068\u30c7\u30fc\u30bf\u306e\u4fe1\u983c\u6027\u304c\u91cd\u8981\u3067\u3059\u3002\u5341\u5206\u306a\u6570\u306e\u9867\u5ba2\u304b\u3089\u306e\u56de\u7b54\u3092\u96c6\u3081\u308b\u3053\u3068\u3067\u3001\u30c7\u30fc\u30bf\u306e\u4ee3\u8868\u6027\u3092\u62c5\u4fdd\u3057\u307e\u3059\u3002\u4e00\u822c\u7684\u306b\u306f\u3001\u9867\u5ba2\u30d9\u30fc\u30b9\u306e\u5927\u304d\u3055\u306b\u5fdc\u3058\u3066\u6570\u767e\u304b\u3089\u6570\u5343\u306e\u56de\u7b54\u304c\u5fc5\u8981\u3067\u3059\u3002\u30b5\u30f3\u30d7\u30eb\u30b5\u30a4\u30ba\u304c\u5c0f\u3055\u3059\u304e\u308b\u3068\u3001\u30c7\u30fc\u30bf\u306e\u4fe1\u983c\u6027\u304c\u4f4e\u4e0b\u3057\u3001\u7d50\u679c\u304c\u8aa4\u5dee\u3092\u542b\u3080\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">NPS\u306e\u8a08\u7b97\u5f0f<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">NPS\u306e\u8a08\u7b97\u306f\u3001\u53ce\u96c6\u3057\u305f\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u6b21\u306e\u624b\u9806\u3067\u884c\u308f\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3001\u30d1\u30c3\u30b7\u30d6\u3001\u30c7\u30c8\u30e9\u30af\u30bf\u30fc\u306b\u5206\u985e<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\uff08Promoters\uff09\uff1a9\u70b9\u304b\u308910\u70b9<\/li>\n\n\n\n<li>\u30d1\u30c3\u30b7\u30d6\uff08Passives\uff09\uff1a7\u70b9\u304b\u30898\u70b9<\/li>\n\n\n\n<li>\u30c7\u30c8\u30e9\u30af\u30bf\u30fc\uff08Detractors\uff09\uff1a0\u70b9\u304b\u30896\u70b9<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u306e\u5272\u5408\u304b\u3089\u30c7\u30c8\u30e9\u30af\u30bf\u30fc\u306e\u5272\u5408\u3092\u5f15\u3044\u305f\u30b9\u30b3\u30a2\u304cNPS\u3068\u306a\u308a\u307e\u3059<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u4f8b\uff1a\u56de\u7b54\u8005\u304c100\u4eba\u306e\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3057\u305f\u5834\u5408<\/h4>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td>\u5206\u985e<\/td><td>\u56de\u7b54\u6570<\/td><td>\u5168\u4f53\u5272\u5408<\/td><\/tr><tr><td>\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc<\/td><td>\uff15\uff10<\/td><td>\uff15\uff10\uff05<\/td><\/tr><tr><td>\u30d1\u30c3\u30b7\u30d6<\/td><td>\uff12\uff10<\/td><td>\uff12\uff10\uff05<\/td><\/tr><tr><td>\u30c7\u30c8\u30e9\u30af\u30bf\u30fc<\/td><td>\uff13\uff10<\/td><td>\uff13\uff10\uff05<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">NPS\uff1d\uff15\uff10\uff0d\uff13\uff10\uff1d\uff12\uff10<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u306e\u5834\u5408\u306f\uff12\uff10\u304cNPS\u30b9\u30b3\u30a2\u3068\u306a\u308a\u307e\u3059<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u63a8\u5968\u8005\u304c\u5897\u3048\u308b\u307b\u3069\u6570\u5024\u304c\u9ad8\u304f\u306a\u308a\u3001\u6279\u5224\u8005\u304c\u6e1b\u308b\u307b\u3069\u6570\u5024\u304c\u6539\u5584\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b9\u30b3\u30a2\u306e\u5206\u985e\u3068\u89e3\u91c8<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">NPS\u306e\u8a08\u7b97\u5f8c\u3001\u5f97\u3089\u308c\u305f\u30b9\u30b3\u30a2\u3092\u4ee5\u4e0b\u306e3\u3064\u306e\u30ab\u30c6\u30b4\u30ea\u306b\u5206\u985e\u3057\u3001\u89e3\u91c8\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\uff08Promoters\uff09<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u30b9\u30b3\u30a2\u304c9\u70b9\u304b\u308910\u70b9\u306e\u9867\u5ba2<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u7279\u5fb4\uff1a\u975e\u5e38\u306b\u6e80\u8db3\u3057\u3066\u304a\u308a\u3001\u4f01\u696d\u3084\u88fd\u54c1\u3092\u4ed6\u4eba\u306b\u7a4d\u6975\u7684\u306b\u52e7\u3081\u308b\u3002<\/li>\n\n\n\n<li>\u5f71\u97ff\uff1a\u9ad8\u3044\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6301\u3061\u3001\u30ea\u30d4\u30fc\u30c8\u8cfc\u5165\u3084\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u53e3\u30b3\u30df\u3092\u751f\u307f\u51fa\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">\u30d1\u30c3\u30b7\u30d6\uff08Passives\uff09<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u30b9\u30b3\u30a2\u304c7\u70b9\u304b\u30898\u70b9\u306e\u9867\u5ba2<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u7279\u5fb4\uff1a\u6e80\u8db3\u3057\u3066\u3044\u308b\u304c\u3001\u5f37\u3044\u63a8\u5968\u610f\u5411\u306f\u306a\u3044\u3002<\/li>\n\n\n\n<li>\u5f71\u97ff\uff1a\u7af6\u5408\u4ed6\u793e\u306b\u79fb\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u304c\u4f4e\u3081\u3002<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">\u30c7\u30c8\u30e9\u30af\u30bf\u30fc\uff08Detractors\uff09<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">\u30b9\u30b3\u30a2\u304c0\u70b9\u304b\u30896\u70b9\u306e\u9867\u5ba2<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u7279\u5fb4\uff1a\u4e0d\u6e80\u3092\u6301\u3063\u3066\u304a\u308a\u3001\u4ed6\u4eba\u306b\u4f01\u696d\u3084\u88fd\u54c1\u3092\u52e7\u3081\u308b\u3053\u3068\u306f\u307b\u3068\u3093\u3069\u306a\u3044\u3002<\/li>\n\n\n\n<li>\u5f71\u97ff\uff1a\u30cd\u30ac\u30c6\u30a3\u30d6\u306a\u53e3\u30b3\u30df\u3092\u5e83\u3052\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u3001\u4f01\u696d\u306e\u8a55\u5224\u3084\u6210\u9577\u306b\u60aa\u5f71\u97ff\u3092\u53ca\u307c\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">NPS\u306e\u30b9\u30b3\u30a2\u306f\u3001-100\u304b\u3089+100\u306e\u7bc4\u56f2\u3067\u6570\u5024\u5316\u3055\u308c\u3001\u4f01\u696d\u306e\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u72b6\u614b\u3092\u793a\u3057\u307e\u3059\u3002\u9ad8\u3044NPS\uff0850\u304b\u3089100\uff09\u306f\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u304c\u975e\u5e38\u306b\u9ad8\u3044\u3053\u3068\u3092\u793a\u3057\u3001\u4e2d\u9593\u306eNPS\uff080\u304b\u308949\uff09\u306f\u5b89\u5b9a\u3057\u305f\u6e80\u8db3\u5ea6\u3092\u793a\u3057\u307e\u3059\u3002\u4f4e\u3044NPS\uff08-100\u304b\u3089-1\uff09\u306f\u9867\u5ba2\u306e\u4e0d\u6e80\u304c\u591a\u304f\u3001\u6539\u5584\u304c\u6025\u52d9\u3067\u3042\u308b\u3053\u3068\u3092\u793a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">NPS\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u5411\u4e0a<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u5411\u4e0a\u306f\u3001NPS\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u8981\u7d20\u3067\u3059\u3002\u9867\u5ba2\u304c\u6e80\u8db3\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u9ad8\u3044\u63a8\u5968\u610f\u5411\u3092\u6301\u3064\u9867\u5ba2\uff08\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\uff09\u3092\u5897\u3084\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u5b9a\u671f\u7684\u306a\u54c1\u8cea\u8a55\u4fa1<br>\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u306e\u54c1\u8cea\u3092\u5b9a\u671f\u7684\u306b\u8a55\u4fa1\u3057\u3001\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u54c1\u8cea\u3092\u7dad\u6301\u307e\u305f\u306f\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u5f93\u696d\u54e1\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0<br>\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u8005\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u306b\u5bfe\u3057\u3066\u3001\u7d99\u7d9a\u7684\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3092\u884c\u3044\u3001\u9867\u5ba2\u5bfe\u5fdc\u30b9\u30ad\u30eb\u3084\u88fd\u54c1\u77e5\u8b58\u306e\u5411\u4e0a\u3092\u56f3\u308b\u3053\u3068\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53cd\u6620<br>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5b9a\u671f\u7684\u306b\u53ce\u96c6\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u306e\u305f\u3081\u306b\u6d3b\u7528\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306e\u5f37\u5316<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306e\u5f37\u5316\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u512a\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u305f\u9867\u5ba2\u306f\u3001\u9ad8\u3044\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u6301\u3061\u3084\u3059\u304f\u3001NPS\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<ul 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